Returns & Refunds Policy

Effective Date: 08/05/2025

We want you to be completely satisfied with your purchase from Pitch Training Baseball Online Shop. If you're not happy with your order, we’re here to help.

🔁 30-Day Return Policy

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

-The item must be unused and in the same condition that you received it

-It must be in the original packaging

-You must provide proof of purchase (order number or receipt)

🚚 Return Shipping

-Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect

-We recommend using a trackable shipping service or purchasing shipping insurance

💳 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

-A refund will be processed to your original payment method

-Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

❌ Non-Returnable Items

The following items cannot be returned:

-Items that are used, damaged by the customer, or missing parts not due to our error

-Gift cards (if applicable)

-Final sale items

💥 Damaged or Incorrect Orders

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

-Your order number

-A clear photo of the issue

We’ll arrange a replacement or full refund — no return required in most cases.

📨 How to Start a Return

To begin a return, please contact us at:

📧 info@pitchtrainingbaseball.com

Include your order number and a brief explanation of the issue. Our support team will respond within 24–48 hours with next steps.

Thank you for shopping with Pitch Training Baseball Online Shop!